Refund policy
Effective Date: January 15, 2022
At Pinaliadiamantestudios, we are committed to providing exceptional products and a trustworthy shopping experience. We value customer satisfaction and strive to ensure that every purchase meets your expectations. If you are not completely satisfied with your order, please review our 14-Day Return and Exchange Policy outlined below.
Customers may request a return or exchange within 14 calendar days from the date their order is delivered. To qualify for a return or exchange, products must be returned in their original condition, unused, unworn, unaltered, and accompanied by all original packaging, tags, certificates, and documentation received with the order.
To initiate a return or exchange request, customers must contact Pinaliadiamantestudios through the contact information provided on our website. When submitting a request, customers should include their order number, product details, and a brief explanation of the reason for the return or exchange. Our customer support team will review the request and provide further instructions.
Once a return has been authorized, the item must be shipped back to the return address provided by our support team. Customers are encouraged to use a secure and trackable shipping method, as Pinaliadiamantestudios cannot be responsible for items lost or damaged during return transit.
Upon receipt of the returned product, our team will conduct an inspection to verify that the item meets the eligibility requirements of this policy. If the return is approved, a refund will be issued to the original payment method used during checkout. Refund processing times may vary depending on the payment provider and banking institution.
Eligible exchanges may be offered when customers receive an incorrect item, a defective product, or require a replacement subject to stock availability. If a requested replacement product is unavailable, customers may be offered a refund or store credit at our discretion.
Because many jewelry products may be created with special craftsmanship, the following items are generally not eligible for return or exchange unless they arrive damaged, defective, or incorrect:
- Customized or personalized jewelry.
- Engraved items.
- Made-to-order products.
- Special-order items created according to customer specifications.
- Products altered after delivery.
- Items showing signs of wear, damage, or misuse.
If an item arrives damaged, defective, or different from what was ordered, customers should notify Pinaliadiamantestudios within 48 hours of delivery. To assist with the review process, customers may be asked to provide photographs of the product, packaging, and shipping label. After verification, we will work promptly to provide an appropriate resolution, which may include a replacement, exchange, repair, or refund.
Original shipping charges are generally non-refundable except where required by law or when the return results from our error, a damaged product, or an incorrect shipment. Any customs duties, taxes, or import charges imposed by local authorities remain the responsibility of the customer and may not be refundable.
Pinaliadiamantestudios reserves the right to refuse returns, exchanges, or refund requests that do not comply with the conditions outlined in this policy or where fraudulent activity, abuse of the policy, or unauthorized returns are suspected.
We believe in transparency and open communication. Customers can contact our support team using the contact information published on our website for any questions regarding orders, returns, exchanges, refunds, shipping, or product information. We aim to respond promptly and provide assistance throughout the process.
By placing an order with Pinaliadiamantestudios, customers acknowledge that they have read, understood, and agreed to this Return and Exchange Policy.
Pinaliadiamantestudios is dedicated to maintaining fair business practices, protecting customer interests, and providing a secure and reliable online shopping experience.