Privacy policy

SECTION 1 – INFORMATION WE COLLECT

When you interact with our store, we may collect the following types of information:

1.1 Personal Information You Provide

When you make a purchase or attempt to make a purchase, we collect information you voluntarily provide, including but not limited to:

  • Full name
  • Billing and shipping address
  • Email address
  • Phone number
  • Payment details (processed securely via third-party gateways)
  • Order history and preferences

This information is required to fulfil your order, process payments, arrange shipping, and provide customer support.

1.2 Automatically Collected Information

When you browse our website, we automatically collect certain technical information, including:

  • IP address
  • Browser type and version
  • Device information (mobile, desktop, tablet)
  • Operating system
  • Time zone
  • Pages visited and browsing behaviour
  • Referring website or search terms

This data helps us improve website performance, security, and user experience.

1.3 Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Maintain user sessions
  • Remember shopping cart items
  • Analyse website traffic
  • Improve website functionality and performance
  • Provide personalized shopping experiences

You can disable cookies in your browser settings, but some features may not function properly.

SECTION 2 – HOW WE USE YOUR INFORMATION

We use the information we collect for the following purposes:

  • To process and fulfil orders
  • To communicate order updates and shipping notifications
  • To provide customer support
  • To verify payments and prevent fraud
  • To improve our website, products, and services
  • To personalize user experience
  • To send marketing and promotional emails (only with consent)
  • To comply with legal obligations

SECTION 3 – CONSENT

3.1 How We Obtain Consent

When you provide personal information to complete a transaction, verify payment, place an order, or arrange delivery, you consent to our collecting and using that information strictly for that purpose.

If we request your information for secondary purposes such as marketing, we will either:

  • Ask for your explicit consent, or
  • Provide you an option to decline

3.2 Withdrawal of Consent

You may withdraw your consent at any time by contacting us at:

📧 pinaliadiamanteestudios@gmail.com

After withdrawal, we will stop using your information for marketing or non-essential communication, subject to legal or transactional obligations.

SECTION 4 – DISCLOSURE OF INFORMATION

We may disclose your personal information only in the following situations:

  • If required by law, regulation, or legal process
  • If you violate our Terms of Service
  • To protect our rights, property, or safety
  • To prevent fraud or security threats

We do not sell, rent, or trade your personal information to third parties.

SECTION 5 – PAYMENT PROCESSING

We use trusted third-party payment processors such as:

  • PayPal
  • Razor pay

These providers handle all payment transactions securely.

We do not store your complete credit/debit card details on our servers.

All payment data is encrypted and processed in compliance with PCI-DSS (Payment Card Industry Data Security Standard).

Your transaction data is retained only as long as necessary to complete your purchase and comply with legal obligations, after which it is securely deleted or anonymized.

SECTION 6 – THIRD-PARTY SERVICES

We may use third-party service providers for:

  • Payment processing
  • Shipping and logistics
  • Analytics and performance tracking
  • Email marketing services
  • Customer support tools

These providers only collect, use, and disclose your information as required to perform their services.

Each third-party provider has its own privacy policy, and we recommend reviewing them separately.

Once you leave our website or are redirected to a third-party platform, our Privacy Policy no longer applies.

We are not responsible for the privacy practices of external websites.

SECTION 7 – DATA SECURITY

We take appropriate technical and organizational measures to protect your personal information, including:

  • Secure server infrastructure
  • Encrypted data transmission (SSL)
  • Restricted internal access to data
  • Regular monitoring for security vulnerabilities
  • Fraud detection systems

While we strive to protect your information, no method of transmission over the internet is 100% secure.

SECTION 8 – DATA RETENTION

We retain personal information only for as long as necessary to:

  • Fulfil the purposes outlined in this policy
  • Complete transactions and provide services
  • Comply with legal, tax, or regulatory requirements
  • Resolve disputes or enforce agreements

After this period, data is securely deleted or anonymized.

SECTION 9 – EMAIL MARKETING

With your permission, we may send you:

  • Promotional emails
  • Product updates
  • Special offers and discounts
  • Brand announcements

You may unsubscribe at any time using the link provided in our emails or by contacting us directly.

SECTION 10 – AGE OF CONSENT

By using this website, you confirm that:

  • You are at least the age of majority in your country or state, or
  • You have given consent for any minor dependents to use this site under your supervision

We do not knowingly collect personal information from minors without parental consent.

SECTION 11 – INTERNATIONAL DATA TRANSFERS

If you access our website from outside your country, your information may be transferred, stored, or processed in other jurisdictions where our service providers operate.

These regions may have different data protection laws than your country of residence.

SECTION 12 – YOUR RIGHTS

Depending on your location, you may have rights to:

  • Access your personal data
  • Correct inaccurate information
  • Request deletion of your data
  • Withdraw consent
  • opt out of marketing communications
  • Request data portability

To exercise these rights, contact us at:

📧 pinaliadiamanteestudios@gmail.com

SECTION 13 – CHANGES TO THIS PRIVACY POLICY

We reserve the right to update or modify this Privacy Policy at any time.

Changes take effect immediately upon posting on our website.

If significant changes are made, we may notify users via email or website notification.

Continued use of our services after updates constitutes acceptance of the revised policy.

SECTION 14 – BUSINESS TRANSFERS

In the event of a merger, acquisition, restructuring, or sale of assets, your personal information may be transferred to the new entity as part of the business transition.

SECTION 15 – CONTACT INFORMATION

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, you may contact us at:

📧 Email: pinaliadiamanteestudios@gmail.com